IronPort Support Programs
IronPort offers distinct world-class Support Programs that allow our customers to select the program that best meets their individual business requirements.
IronPort's dedicated Customer Support Team provides personalized assistance to ensure that our customers receive the information required to keep their IronPort appliances at optimal performance. Our technically skilled Customer Support Team has a thorough understanding of the IronPort products and a structured escalation process which ensures that the appropriate Customer Support Engineers are assigned to resolve issues efficiently and effectively.
Platinum Plus Support *
The Platinum Plus Support Program provides an extensive array of support offerings to assist customers in managing and protecting their mission-critical messaging infrastructure. The Platinum Plus Support Program includes 24 X 7 access to Customer Support Engineers and the online Support Portal complete with its expansive knowledge base, the latest product documentation, release notes, tools, security alerts, and case management. The Platinum Plus Support Program provides the benefit of a one hour response time to Priority 1 issues.
The Platinum Plus Support Program offers maintenance and personalized account-based services. Each customer is assigned designated Customer Support Engineers who are familiar with the customer's implementation of the IronPort products as well as their key technical contacts, which provides a superior personalized support experience.
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Platinum Support
The Platinum Support Program offers a comprehensive array of support services to assist customers with the administration and maintenance of their IronPort products. The Platinum Support Program includes 24 X 7 access to Customer Support Engineers and our online Support Portal complete with its expansive knowledge base, the latest product documentation, release notes, tools, security alerts, and case management. The Platinum Support Program provides the benefit of a one hour response time to Priority 1 issues.
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* Platinum Plus Support is not available in all regions. Please contact your sales representative for information about support offerings in your area.
