Download Product Information
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Frequently Asked Questions - Cisco IronPort
- Who is eligible to purchase an Cisco IronPort Support Program?
- Cisco IronPort customers who have purchased an Cisco IronPort product and Cisco IronPort channel partners.
How to buy
- Can Cisco IronPort channel partners sell Cisco IronPort Support Programs to their customers?
- Yes. Cisco IronPort channel partners can sell Cisco IronPort Support Programs or their own support programs to their customers.
Partner Information
- Does Cisco IronPort provide support in other languages?
- Yes. Cisco IronPort offers support in many languages. Please contact your local Cisco IronPort office for more information.
International Offices
- Is Cisco IronPort Customer Support available 24 X 7?
- Yes. The Cisco IronPort Customer Support Team is available from Sunday 4PM through Friday 6PM Pacific Standard Time and is on-call outside of these hours.
Contact Support
- What are Cisco IronPort Support’s Service Level Agreements?
- Cisco IronPort Support follows the Cisco IronPort Case Processes to handle issues efficiently and effectively. Please refer to our case processes for specific information.
Case Processes
- Does Cisco IronPort provide education and training on the administration of Cisco IronPort products?
- Yes. The Cisco IronPort Educational Services Team offers a variety of hosted and on-site training options for Cisco IronPort customers and channel partners worldwide.
Training
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