Frequently Asked Questions - Cisco IronPort

Who is eligible to purchase an Cisco IronPort Support Program?
Cisco IronPort customers who have purchased an Cisco IronPort product and Cisco IronPort channel partners.
How to buy
Can Cisco IronPort channel partners sell Cisco IronPort Support Programs to their customers?
Yes. Cisco IronPort channel partners can sell Cisco IronPort Support Programs or their own support programs to their customers.
Partner Information
Does Cisco IronPort provide support in other languages?
Yes. Cisco IronPort offers support in many languages. Please contact your local Cisco IronPort office for more information.
International Offices
Is Cisco IronPort Customer Support available 24 X 7?
Yes. The Cisco IronPort Customer Support Team is available from Sunday 4PM through Friday 6PM Pacific Standard Time and is on-call outside of these hours.
Contact Support
What are Cisco IronPort Support’s Service Level Agreements?
Cisco IronPort Support follows the Cisco IronPort Case Processes to handle issues efficiently and effectively. Please refer to our case processes for specific information.
Case Processes
Does Cisco IronPort provide education and training on the administration of Cisco IronPort products?
Yes. The Cisco IronPort Educational Services Team offers a variety of hosted and on-site training options for Cisco IronPort customers and channel partners worldwide.
Training