Frequently Asked Questions - IronPort

Who is eligible to purchase an IronPort Support Program?

IronPort customers who have purchased an IronPort product and IronPort channel partners.
How to buy

Can IronPort channel partners sell IronPort Support Programs to their customers?

Yes. IronPort channel partners can sell IronPort Support Programs or their own support programs to their customers.
Partner Information

Does IronPort provide support in other languages?

Yes. IronPort offers support in many languages. Please contact your local IronPort office for more information.
International Offices

Is IronPort Customer Support available 24 X 7?

Yes. The IronPort Customer Support Team is available from Sunday 4PM through Friday 6PM Pacific Standard Time and is on-call outside of these hours.
Contact Support

What are IronPort Support’s Service Level Agreements?

IronPort Support follows the IronPort Case Processes to handle issues efficiently and effectively. Please refer to our case processes for specific information.
Case Processes

Does IronPort provide education and training on the administration of IronPort products?

Yes. The IronPort Educational Services Team offers a variety of hosted and on-site training options for IronPort customers and channel partners worldwide.
Training