IronPort Customer Spotlight

Touchpaper

Global Leader in IT Business Management Irons Out its Email Security Problem

"Now that we have IronPort in place, IT resources are not drained from responding to employees' email release requests."
- Zak Harding,
 IT Manager
TOUCHPAPER

At A Glance

Headquarters: Surrey, UK
Business: A leading global provider of IT Business Management solutions
Global Sales (2004): US$27.3 million
Locations: Offices in the UK, Ireland, Germany, South-East Asia and the US
Employees: 200+

Touchpaper's Challenges

  • Legacy system unable to block spam and viruses without creating false positives
  • Potential liability from an increasing number of offensive messages passing by the existing solution
  • Email communication critical to maintaining high levels of customer service
  • IT staff overloaded with management, maintenance and support responsibilities

The IronPort Solution

  • High spam capture rate, with zero false positives
  • Automated and reliable email management and security
  • Customer service improved - support messages to clients no longer run the risk of being wrongly quarantined
  • Significant drop in email release requests resulted in IT productivity increase
  • Attachments can be managed by IT, according to departmental needs and types of users